CONTACT US Effective Date: May 10, 2024

Our Commitment to Unsurpassed Customer Support At BLUKEA LLC, we recognize that exemplary customer service is the cornerstone of consumer trust, particularly within the specialized and highly sensitive toy industry. We are completely dedicated to providing transparent, highly responsive, and comprehensive support to all our patrons. Whether you require detailed specifications regarding toy safety standards, need assistance tracking a domestic shipment, or have inquiries pertaining to corporate compliance, our dedicated support infrastructure is designed to resolve your matters efficiently and professionally.

Corporate Contact Information Please utilize the following official channels to establish communication with our administrative and support teams:

• Corporate Headquarters & Mailing Address: BLUKEA LLC 75 E 3RD ST STE S270 SHERIDAN, WY, 82801 United States (Please Note: This facility serves as our corporate headquarters. For product returns, please do not dispatch merchandise to this address without a pre-approved Return Merchandise Authorization (RMA) number. See our Refund and Return Policy for precise instructions.)

• Official Support Email: info@blukea.com

• Direct Phone Line: +1 (917) 765-5858

Operating Hours and Service Level Agreement (SLA) Our customer support operations are fully staffed and active during the following standardized business hours:

• Monday through Friday: 9:00 AM to 6:00 PM (Eastern Standard Time - EST)

• Weekends & Federal Holidays: Closed

We adhere to a strict internal Service Level Agreement (SLA). All digital correspondence transmitted to info@blukea.com is systematically logged and queued for review. Our mandate is to provide a substantive, individualized response to all inquiries within 24 to 48 business hours.

Departmental Routing for Expedited Resolution To ensure your inquiry is processed with maximum efficiency, we kindly request that you provide specific details when contacting us. While all general correspondence can be directed to our primary email, including the following subjects in your communication will route your request to the appropriate specialized department:

1. Order & Fulfillment Inquiries As a strict US-domestic retailer, we take immense pride in our localized logistics. If you are contacting us regarding an existing order, please ensure you include your Order ID, the date of purchase, and the exact shipping address. As a reminder, our standard fulfillment protocol requires a 1 to 2 business day handling period, followed by a 3 to 5 business day transit time. Please allow this standard timeframe to elapse before filing a missing shipment inquiry.

2. Product Safety and Compliance Questions Because we specialize in children's toys, we maintain a zero-tolerance policy for safety ambiguity. If you require documentation regarding a product's compliance with CPSC, CPSIA, or ASTM F963 standards, age-grading rationales, or material compositions (e.g., BPA, phthalates, or heavy metal testing), our Product Safety Team is available to provide verifiable documentation and clear guidance.

3. USA Exclusive Service Notice BLUKEA LLC operations, product distribution, and customer support are exclusively restricted to the United States. We do not facilitate international shipping, nor do we process orders billed to or originating from international addresses. Any inquiries regarding international expansion or cross-border logistics will be politely declined in accordance with our strict domestic-only operating framework.

4. Legal and Administrative Inquiries For formal legal communications, vendor relations, B2B procurement inquiries, or matters pertaining to our corporate standing in Sheridan, Wyoming, please address your correspondence to BLUKEA LLC Legal & Administration via written mail or our direct phone line.

We deeply value your patronage and are steadfastly committed to ensuring that your experience with BLUKEA LLC is secure, seamless, and completely satisfactory.